The PFL Team
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Gordon Barton
Managing Director
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Michelle Rimmer
Managing Director
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| We are responsible for the day to day management of the team and our companies operational procedures. We provide support to the team, tenants, carers and support providers ensuring that the services we provide are delivered, monitored, maintained and improved upon were necessary. |
I send invoices and arrange payments to and from tenants and support providers. I can also assist tenants with any methods of payments to and from us. I set up standing orders and direct debits for tenant fuel contributions and I monitor the gas and electric bills for the houses where we pay these bills. I also assist in reviewing the tenants rent.
I will assist tenants with finding a property that meets their needs or can assist and arrange all necessary works/adaptations/repairs to be carried out to a property again to meet your needs. I will ensure that PFL as a supported housing landlord conform to all regulations to meet their responsibilities in connection with your home. I can offer practical advice and support on looking after your home.
I take all your repairs, arranging contractors to carry our works to your home. I will check that jobs are carried out and completed and that tenants are happy with the work. I can arrange quotes and help with jobs that are the tenant’s responsibility and will keep you informed of what is going on. I can arrange to maintain, repair and replace any appliances we have provided to our tenants.
I will visit you in your own home to check that all is going well with your tenancy and support. I will assist you to maintain your tenancy and review your support plan. I can visit more frequently if there is a particular problem that you need help with.
I meet with tenants, families, carers and Support Providers and can offer advice on Support Packages, Support Services, Finances, DFG Funding and Personal Benefits. I can arrange to visit tenants at their home if they have any issues or problems that they wish to discuss.
I support tenants with all necessary paperwork before, during and after they move into their new home – housing benefit and personal benefit claims. I assist with completion of Disability Living Allowance claims and completing review forms when tenants needs change. I explain our tenancy agreement and what it means to our tenants. I visit tenants in their new home to check they are happy and all is well. I make regular visits to the properties to make sure the support we provide meets the tenants needs and assist with any issues raised.
I support our tenants by making regular telephone calls to ensure we know about any problems with tenancies or support as they occur. It also gives them an opportunity to share with us any other concerns that they may have and offer advice and arrange visits where there is a need.
I support tenants to apply for and obtain their full entitlement to benefits. I support tenants with housing benefit and personal benefits. I assist with the completion of forms and keep track of any changes in circumstances liaising with the benefits agencies.
I manage the voids at our existing properties and liaise with Local Authorities, Support Providers and other agencies looking at the needs of the individuals and compatibility with any existing tenants.
I carry out the local DIY services, PAT testing and some gardening services to our tenants. I also assist with the repairs service ensuring jobs are completed within a satisfactory timescale and tenants are happy with the work carried out. I arrange quotes for jobs that are tenant’s responsibility.
Barry Stott
I assist Richard with the DIY services, PAT testing and Garden services.
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Rachel Woodrup
Office Administration
rwoodrup@partnersfoundation.com
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I manage and maintain our tenants rent accounts and help when there are any problems, liaising with the relevant authorities. I also log, track and monitor adaptations that are carried out to meet the tenants needs. |
I deal with all the finances of the company which involves maintaining the accounts and preparing for audit, all aspects of banking, VAT, paying of contractors, annual returns and property insurance, ensuring we meet all our financial requirements in relation to our obligation in providing supported housing.
My work covers all aspects of the office administration including repairs, housing benefit payments, invoicing, managing voids, assisting with and chasing outstanding repairs, reconciling bank statements.
Emergency out of hours repairs
Our emergency out of hours repairs service is available when the office is closed. This service is available 7 days a week 365 days of the year and our team are:
Sue, Mark, Juli, Clare, Richard and Rachel
Who will be very happy to help with any emergency situation.