The support we provide
As a Supported Housing Landlord we provide each of our tenants with the following Support. All of the support is conditional to and forms part of our tenancy agreement
- Assistance with benefits
- Arranging contractors
- Arranging DIY services
- Arranging Aids and Adaptations
- Move on Advice
We will assist you in making new and renewal claims for specified benefits
This means
- We will assist and advise you to complete claims for Housing Benefit, Council Tax exemption, Income Support, Employment and Support Allowance, Pension Credit and DLA
- We will assist you with all stages of appeal for these benefits, if you feel the decision is incorrect
- We will provide advice and assistance to you when you fall in and out of eligibility
- We will correspond with Housing Benefit, DLA, DWP and The Pension Service to achieve your full entitlement
- Every year we will send you a form asking for your views on the service you are receiving.
The Outcome you can expect from this service is that you receive your full entitlements to benefits.
We will arrange contractors for you
This means
- We will arrange quotes for you and liaise with contractors on your behalf.
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We will report jobs to relevant contractor for you
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We will track to completion all repairs that are your responsibility
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We will chase all overdue repair jobs for you
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We will check with you that a job has been done and that you are happy with it.
The Outcome you can expect from this service is all repairs that are your responsibility and all jobs that you ask PFL to arrange will be done on time and to your satisfaction.
We will help you to maintain your property in an appropriate condition
This means:
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We will provide a DIY service to you
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We will arrange quotes for you and liaise with contractors on your behalf
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We will report DIY jobs to the contractor
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We will track any outstanding jobs to completion
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We will check with you to make sure a job has been done and that you are happy with it
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We will liaise with Superior Landlords as required
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We will provide you with a breakdown of jobs carried out
The Outcome you can expect is that all DIY jobs you ask PFL to do will be done on time and to your satisfaction
We will help you to arrange adaptations to assist you with a disability
This means:
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We will provide you with practical advice to assist with your needs
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We will provide you with advice on appropriate funding sources
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We will support you in arranging for adaptations to the property to meet your needs
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We will liaise with the Superior Landlords and contractors
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We will obtain quotes for the work as required
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We will track any outstanding jobs to completion
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We will check with you to make sure the work has been done and that you are happy with it
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We will advise you of ongoing maintenance
The Outcome you can expect is that you will secure funding and have adaptations to meet your needs.
We will provide advice for "moving on"
This means
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We will help you to review your property needs
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We will support you to move on to more suitable accommodation that would meet any change in your needs.
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We will advise and provide assistance with identifying and adapting a suitable property
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We will provide you with advice on appropriate funding sources
The Outcome you can expect is that you will have advice and support to move to your chosen property.
We can also offer advice and assistance with...