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Repairs Questionnaire

Please help us to improve the service that we provide to you

Please fill in your name and tick one box for each question

Please complete the form and then click the submit button

Name

Address

eMail

1) Do you find it easy to use our service?

Very Easy
Easy
Average
Hard
Very hard

2) Do you always know who is coming to do the job?

Every time
Most times
Sometimes
Hardly ever
Never

3) Do you always know when they are coming?

Every time
Most times
Sometimes
Hardly ever
Never

4) What do you think of the daytime service?

Very good
Good
Average
Poor
Very Poor

5) How good are we at telling you what's going on?

Very good
Good
Average
Poor
Very Poor

6) Sometimes there maybe changes, do we tell you about these?

Every time
Most times
Sometimes
Hardly ever
Never

7) Do we tell you when you need to pay for a job?

Every time
Most times
Sometimes
Hardly ever
Never

8) If we need to send you a bill for work; do we let you know how much this will be?

Every time
Most times
Sometimes
Hardly ever
Never

9) If you had an emergency have you rung us at night time or weekends?

Yes
No

10) What did you think of the night time or weekend emergency service?

Very good
Good
Average
Poor
Very poor

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