| Priority |
Response time |
| Emergency |
24 Hours |
| High |
1 day |
| Medium |
1 week (7 days) |
| Low |
2 weeks (14 days) |
| Maintenance |
As defined within the stock condition survey |
Definition of emergency
An unforeseen situation which if not dealt with quickly would damage or cause further damage to your home, create unreasonable risk to health and safety of the occupiers or render your home unsafe or insecure.
Job Numbers and dates
All job numbers are given to the caller together with the planned date that the repair will take place.