Agreements
We feel that your staffs’ time is very valuable and the importance of knowing information to assist our tenants is vital. Often issues are raised by someone not knowing whose responsibility it is or what procedures are for eg: Health and Safety, reporting Repairs, Fire Risk Assessments.
The Agreement
Our standard Service level Agreement (SLA) is just 10 pages long, written in plain English and has 3 aims.
They are:
To ensure effective joint working between the two parties
To clarify their respective roles and responsibilities
To ensure good liaison between our organisations to ensure the effective provision of Housing and Support services to Tenants.
Often we are asked by Support providers, who is responsible for “that”, or what happens when “this” happens. We cover most subjects within the agreement and have useful reference documents which are attached to the agreement, these include;
The property address to which the agreement refers to
The support we both provide
The Housing Management we provide as a Landlord
What the Support providers responsibilities are
The Support providers nomination or referral procedure
How voids are addressed
A blank copy of the Tenancy Agreement