Tenant Satisfaction Measures -Results 2023/24

Every tenant (352) was given the opportunity to express their opinion. They were visited in person by Partners Foundation staff between 1/4/23 and 9/1/24. Opinions given by tenant, support staff or family member

TSM Result

83.3% of you confirmed that you were satisfied with our services.

TSM Result

95.5% were satisfied that we make a positive contribution to your neighbourhood

TSM Result

Tenants or their staff who made a complaint to us 88.5% were satisfied with the way we handled your complaint

TSM Result

85.7% were satisfied that we listen to your views and 92.8% were satisfied that we keep you informed about things that matter to you

TSM Result

Of those who reported a repair in the previous 12 months, 91.6% were satisfied with the service received with 80.3% satisfied with the length of time it took us to fix your repair after you reported it

TSM Result

Everyone who reported problems with anti-social behaviour were satisfied with the way we dealt with their case.

TSM Result

72.6% of tenants who have communal areas thought that they were well-maintained

TSM Result

97% confirmed that you was satisfied that we treat you with fairness and respect

TSM Result

80.9% were satisfied that your home was well-maintained and 93.4% felt that it was safe