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Tenant Satisfaction Measures Results 2023/24
Tenant Satisfaction Measures (TSM’s for short) are a set of 12 questions that we have to ask you to get your opinions on the various services we provide
TSM Result
83.3% of you confirmed that you were satisfied with our services.
TSM Result
95.5% were satisfied that we make a positive contribution to your neighbourhood
TSM Result
Tenants or their staff who made a complaint to us 88.5% were satisfied with the way we handled your complaint
TSM Result
85.7% were satisfied that we listen to your views and 92.8% were satisfied that we keep you informed about things that matter to you
TSM Result
Of those who reported a repair in the previous 12 months, 91.6% were satisfied with the service received with 80.3% satisfied with the length of time it took us to fix your repair after you reported it
TSM Result
Everyone who reported problems with anti-social behaviour were satisfied with the way we dealt with their case.
TSM Result
72.6% of tenants who have communal areas thought that they were well-maintained
TSM Result
97% confirmed that you was satisfied that we treat you with fairness and respect
TSM Result
80.9% were satisfied that your home was well-maintained and 93.4% felt that it was safe
Tenant Satisfaction Measures Results 2023/24
Tenant Satisfaction Measures (TSM’s for short) are a set of 12 questions that we have to ask you to get your opinions on the various services we provide
TSM Result
83.3% of you confirmed that you were satisfied with our services.
TSM Result
Everyone who reported problems with anti-social behaviour were satisfied with the way we dealt with their case.
TSM Result
95.5% were satisfied that we make a positive contribution to your neighbourhood
TSM Result
95.5% were satisfied that we make a positive contribution to your neighbourhood
TSM Result
Tenants or their staff who made a complaint to us 88.5% were satisfied with the way we handled your complaint
TSM Result
97% confirmed that you was satisfied that we treat you with fairness and respect
TSM Result
85.7% were satisfied that we listen to your views and 92.8% were satisfied that we keep you informed about things that matter to you
TSM Result
80.9% were satisfied that your home was well-maintained and 93.4% felt that it was safe
TSM Result
Of those who reported a repair in the previous 12 months, 91.6% were satisfied with the service received with 80.3% satisfied with the length of time it took us to fix your repair after you reported it