Social Tenant Access to Information Requirements (STAIRS)

From 1 October 2026, we must publish information publicly about your housing management

Partners Foundation must provide you with access to information regarding the management of your home, and you have the right to request information from us, unless it is reasonable to withhold the information from disclosure.

We do this so we can be as transparent with our tenants as possible, allowing you to access the information you need about your home and hold us accountable for the quality of housing and services we provide.

Publication Scheme

The Social Tenant Access to Information Requirements (STAIRs) make sure housing providers like us are open and transparent.

This means we must:

✅ Clearly list the types of information we hold about our services

✅ Regularly publish or make this information easy for tenants to find.

✅ Make sure tenants know where to access it.

✅ Keep everything up to date and reviewed regularly.

In short, the publication scheme helps tenants easily access key information about how we work and how their homes are managed. Key information can include;

Governance & Decision Making
Spending
Housing Stock Management
Performance
Housing Services
Lists & Registers
Social Housing Management

Access to Information: What Tenants Need to Know

What kind of information can I ask for?

You can ask for information about how we manage your home or other supported living properties.
This includes things like:

How rent and service charges are managed
Repairs, property conditions, and improvements
How we handle complaints or anti-social behaviour
Health and safety checks
Staff training and how we deliver services
How we communicate with tenants
How we protect your personal data and keep your home secure

You can’t request:

Council policies (like housing allocations or homelessness services)
Information about properties that aren’t part of our social housing
Information already available under another law (for example, Freedom of Information)

Who can make a request?

Any Partners Foundation tenant can ask for information.

- You can also nominate someone (like a family member or support worker) to make a request for you — just let us know in writing.
- Requests must be made in writing, but you don’t have to mention “STAIRs” in your message.
- We’ll always help you make your request clear and valid if you’re unsure what to ask for.

How do we handle your request?

We’ll respond within 30 days of getting your request.
In some cases, we might need a bit more time (for example, if we need to check with another organisation).
If there’s a delay, we’ll tell you why and when to expect a full response.
We may remove (redact) private or sensitive details before sharing information.
We’ll provide information in a format that’s accessible and easy to read.