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Performance Reports

What we have to tell you, as a landlord we have to report information to the regulator so that they know your home is safe. Our board wants to make sure we are compliant in H&S and ensure that our tenants homes are safe. The board like to know how many of our homes have:

  • A gas safety certificate
  • A fire risk assessment
  • An asbestos management survey
  • A legionella risk assessment
  • A lift safety check

They also want to know

  • How many of our houses are not up to standard
  • How many non emergency repairs were completed within target timescales
  • How many complaints we have received
  • How many complaints are responded to within times set by the Housing Ombudsman

This is nothing for you to worry about and you don’t have to do anything, but we want to tell you what we have told them. This is to show that we are being honest

The regulators are also very keen on hearing what you, our tenants, have to say. This is called tenant participation and we will be in touch with you soon to make an appointment to come and see you to talk about this

So, how are we doing?

Between 30th June and 1st November 2022

  • 100% of complaints were dealt within timescales set by the Housing Ombudsman
  • We visited 48 properties to carry out Portable Appliance Tests 
  • We carried out 760 Non Emergency Repairs, 81% were completed within the timescale
  • We completed our 2021/22 planned maintenance programme spending £250,000 on upgrading our properties. This includes:

6 Kitchen Projects

7 Bathroom Projects

2 Boilers

33 Decorating Projects

5 Fencing Projects

26 Upgrades to Vacant Properties

  • We installed 162 CO₂ detectors to all our properties with Gas appliances ( Cookers, Boilers, Fires)

As of the 7th of November

  • 100% of our properties have an up to date Gas Safety Certificate
  • 100% of our properties have a up to date Oil Safety Certificate
  • 100% of our properties where required have a Fire Risk Assessment (A review of all fire risk assessments is ongoing)
  • 100% of properties have an asbestos survey
  • 100% of lifts have a Lift Safety Certificate
  • 100% of our properties have an up to date Electrical Safety Certificate

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