Performance Reports
What we have to tell you, as a landlord we have to report information to the regulator so that they know your home is safe. Our board wants to make sure we are compliant in H&S and ensure that our tenants homes are safe. The board like to know how many of our homes have:
- A gas safety certificate
- A fire risk assessment
- An asbestos management survey
- A legionella risk assessment
- A lift safety check
They also want to know
- How many of our houses are not up to standard
- How many non emergency repairs were completed within target timescales
- How many complaints we have received
- How many complaints are responded to within times set by the Housing Ombudsman
This is nothing for you to worry about and you don’t have to do anything, but we want to tell you what we have told them. This is to show that we are being honest
The regulators are also very keen on hearing what you, our tenants, have to say. This is called tenant participation and we will be in touch with you soon to make an appointment to come and see you to talk about this
So, how are we doing?
As of the 18th September 2023
- 100% of complaints were dealt with within timescales set by the Housing Ombudsman
- 100% of our properties which have gas have 10-year Co2 detectors installed
- 100% of our properties have an up-to-date Gas Safety Certificate
- 100% of our properties, which have oil, have an up to date Oil Safety Certificate
- 100% of our properties where required have a Fire Risk Assessment
- 100% of properties where required have an asbestos survey
- 100% of lifts have a Lift Safety Certificate
- 100% of our properties have an up-to-date Electrical Safety Certificate
- 100% of our properties have up to date Portable Appliance Testing (PAT) certificate
- 90% of our tenants are satisfied with the services provided by Partners Foundation
- We have completed bathroom improvements to 16 properties
- 27 properties have had external or internal decoration done
- 14 properties have has kitchen walls completed
In 2022/23
- Over £360,000 has been spent on improving our properties
- 152 different projects have been successfully completed
- 14 new kitchens have been installed
- 7 new boilers have been fitted
